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Terms and conditions

1. Introduction

These terms and conditions govern the sale of teas and related products ("Goods") through our online store. By placing an order, you agree to be bound by these terms.

2. Orders and Contract

  • Orders can be placed 24/7 via our website.

  • A contract is formed when you receive written confirmation of your order from us.

  • We reserve the right to refuse or cancel orders at our discretion61.

3. Product Information

  • All product descriptions, images, and prices are provided in good faith.

  • We strive to ensure all information is accurate, but errors may occur.

  • Products are subject to availability.

4. Pricing and Payment

  • All prices are listed in EUR and include applicable VAT unless otherwise stated.

  • Payment must be made in full at the time of order via accepted payment methods (e.g., credit card, bank transfer)6.

  • Delivery costs are calculated at checkout and are the responsibility of the customer.

5. Delivery

  • Orders are processed during business hours and shipped as soon as possible.

  • Delivery times are estimates and not guaranteed.

  • Risk passes to the customer upon delivery.

6. Returns and Right of Withdrawal

  • You have the right to withdraw from the purchase and return Goods within 14 days of receipt, provided they are unopened and in saleable condition.

  • To exercise this right, contact us by email to request a return form.

  • Return shipping costs are the customer's responsibility unless the product is faulty or incorrect.

  • Refunds are processed upon receipt and inspection of returned Goods.

7. Food Safety and Labelling

  • All teas are produced and packaged in compliance with EU food safety and labelling regulations.

  • Ingredients, allergens, and best-before dates are indicated on packaging.

8. Intellectual Property

  • All content on our website, including product names, images, and descriptions, is protected by intellectual property law and may not be used without permission.

9. Data Protection

  • Customer data is collected and processed in accordance with GDPR.

  • We do not store payment card details.

10. Limitation of Liability

  • We are not liable for indirect or consequential losses.

  • Our total liability for any claim arising from your purchase shall not exceed the price paid for the Goods.

11. Governing Law

  • These terms are governed by the laws of [Your Country/EU Member State].

  • Disputes will be resolved in the courts of [Your Country/EU Member State].

12. Amendments

  • We reserve the right to amend these terms at any time.

  • The latest version will always be available on our website.